Business Skills

In last week’s article Business Skill Development: Saying No, reasons for saying no in the workplace were addressed. In part two of this topic series, how to say no is discussed. Here are tips on feeling comfortable and confident when saying no at the office.

One of the biggest challenges of a retail dietitian is to successfully communicate how their role has a positive impact on the business. It helps to start by having a value driven mindset. Envision your work as a business need not just a nice service - and your business is to have a positive impact on the business! Consider the following questions:

Saying “no” isn’t easy for any of us nor does it come naturally. As career-driven professionals, retail RDs don’t want to disappoint colleagues and management, and can often feel guilty about saying “no” to requests and projects.

In the retail environment, technology is changing e-commerce and will continue to do so. Experts estimate that more than 70 percent of the population will be ordering food online within 10 years but it’s important to know which shoppers are leading the way so you can use your expertise to provide online shopping solutions. Demonstrate your understanding of online shopping needs by providing relevant information to help keep online shoppers loyal while driving an increase in basket size. Here are some considerations:

Effective managers of the future will be less hierarchical and will need to increase the communication and collaboration between everyone in the workplace. This shift from “top-down” management to “alongside” structured workplaces will include out-centric strategies that will focus on developing employees and teams so all members of the business can be active and valued contributors. Managers will want to listen rather than dictate so they can meet the needs of all team members and empower them to become the best they can be in life and in work. Here are some key behaviors that can help you become an out-centric leader:

Retailers love customers who actively recommend the products and/or services found at their store(s) and these “engaged customers” can play a critical role in the long-term profitability of companies. This pattern of customer activity is based on commitment, loyalty and positive word-of-mouth. But how do you, as a retail dietitian, get shoppers to become your ally and provide positive testimonials? And more importantly, how can you leverage meaningful customer interactions to help show management your value? Here are a few tips:

I was recently invited, by the Retail Dietitian Business Alliance (RDBA), to speak at their annual Retail Dietitian Exchange. This is an annual event which brings together the membership of the RDBA to exchange “best practices” utilized among its registered dietitian membership in the grocery industry. The RDBA was founded by Phil Lempert, aka “The Supermarket Guru” seven years ago with the mission to “foster the continuing business education and career development of current and future retail dietitians.”

One of the biggest challenges for a retail dietitian is to successfully communicate how their role has a positive impact on the business. Although this may be difficult it is not impossible - if you understand your corporate retail goals and what metrics you should track to show alignment and value. For this reason, a personal profit and loss statement (P&L) can be used to account for how your individual efforts contribute to the department and your company during a certain period of time. Often referred to as a “financial report”, these statements convey the current financial impact of your work and can also help predict the future.

In your role as a retail dietitian, it is important to have an understanding of key retail finance terms so you can analyze corporate financial statements, know what the overall health of your company is and recognize where your retailer’s strengths and weaknesses are. This information can also help you identify the areas where your work provides value and assist you with defining meaningful measures of success. Let’s start with this basic finance terminology:

Emotional intelligence has become known for its correlation to success in work, to motivation and to personal well-being. In business, high-EQ people have become desirable to employers due to the various advantages they bring. For managers, emotional intelligence allows them to better understand and motivate their team. Here are some ways to increase your emotional intelligence: